The Workaround by Bob Gilbreath

The Workaround by Bob Gilbreath

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Client Service

Leaders Must Not Be Held Hostage
How to fight the fear of firing a toxic employee
 • 
Bob Gilbreath
9
The Art of Client Service: Your Company's Edition
The more stories you tell, the more success you'll see
 • 
Bob Gilbreath
5
Are you the Big Fish or Small Fry?
How size matters in picking a Service Provider
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Bob Gilbreath
2
The Question is the Answer
Genuine Curiosity is a Secret to Selling and Serving any Customer
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Bob Gilbreath
Want to Consult? Know Process
A tempting trade, but make sure you have this skill to succeed
 • 
Bob Gilbreath
The 5 Things you Learn from Working at a Creative Agency
The Mad Men days are long gone, but a stop here can still make a difference in your career
 • 
Bob Gilbreath
"Handle it Like Plutonium"
A story of learning from big mistakes and teaching with a powerful metaphor
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Bob Gilbreath
Sometimes the Wright Strategy Stares You in the Face
How our team built a software studio by listening to our customers...and ourselves
 • 
Bob Gilbreath
1
Serve with a Show & Tell
How customer success can make even a painful meeting more meaningful
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Bob Gilbreath
1
Office Dogs and Brown M&Ms
How little tests of partners help you make better decisions
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Bob Gilbreath
4
Who's Your Dream Hire?
Re-think your recruiting process by beginning with the end in mind
 • 
Bob Gilbreath
The Best Investor is Your Customer
Get out of the fund-raising bubble and double-down on winning contracts
 • 
Bob Gilbreath
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