The Workaround by Bob Gilbreath

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Client Service

Want to Consult? Know Process
A tempting trade, but make sure you have this skill to succeed
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Bob Gilbreath
The 5 Things you Learn from Working at a Creative Agency
The Mad Men days are long gone, but a stop here can still make a difference in your career
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Bob Gilbreath
"Handle it Like Plutonium"
A story of learning from big mistakes and teaching with a powerful metaphor
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Bob Gilbreath
Sometimes the Wright Strategy Stares You in the Face
How our team built a software studio by listening to our customers...and ourselves
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Bob Gilbreath
1
Serve with a Show & Tell
How customer success can make even a painful meeting more meaningful
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Bob Gilbreath
1
Office Dogs and Brown M&Ms
How little tests of partners help you make better decisions
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Bob Gilbreath
4
Who's Your Dream Hire?
Re-think your recruiting process by beginning with the end in mind
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Bob Gilbreath
The Best Investor is Your Customer
Get out of the fund-raising bubble and double-down on winning contracts
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Bob Gilbreath
Clients Don't Fire their Friends
When you invest in a relationship, people tend to do the right thing
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Bob Gilbreath
Choosing Sides on the Coin of Complaint
A lesson in customer service lesson I learned the hard way
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Bob Gilbreath
5 Secrets to Building Customers' Habits
From a company that led the way--still relevant today
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Bob Gilbreath
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